FAQs

Here you can find a list of our most frequently asked questions

• How do I use Ship Angel?
• How do I create an Account?
• My Company has a business account set up, do I still need to create my own account?
• How do I get in touch with you?
• Do you offer phone support?
• Do I have to download any software?
• What browser does Ship Angel support?
• How will I be notified about new changes, features and updates?
• I can't sign in
• I can’t upload my rates
• I forgot my password
• I need to change the email address on my account
• I can’t remember the email address on my account
• I haven’t received a temporary login link
• What day will my card be charged?
• I’m not sure which Price Package is right for me
• How long does my free trial last?
• Why do you need to know who my top vendors and lanes are?
• How do I create multiple users or give my team access to the platform?
• Is it possible to change the currency my rates are displayed?
• Are you available in all countries?
• One of my Ocean Freight providers is showing no search history, why is this?
• Why do I need to enter payment info? Can I have a look around the software first?
• How do notifications work?