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FAQs
About Us
About Our Product
Getting Started
Onboarding
Permissions
Payments, Pricing & Billing
Payment Methods
Cancellations & Refunds
Seats
Pricing & Fees
FAQs
Onboarding
Features & Functionality
Pricing & Billing
Technical
Admin
Support
How to Guides
Rates
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Help Center
FAQs
About Us
About Our Product
Getting Started
Onboarding
Permissions
Payments, Pricing & Billing
Payment Methods
Cancellations & Refunds
Seats
Pricing & Fees
FAQs
Onboarding
Features & Functionality
Pricing & Billing
Technical
Admin
Support
How to Guides
Rates
FAQs
Here you can find a list of our most frequently asked questions
How do I use Ship Angel to track my MQC commitments?
Onboarding
How do I create an Account?
How do I create multiple users or give my team access to the platform?
How do I use Ship Angel?
My Company has a business account set up, how do I join that?
Features & Functionality
How do notifications work?
My rates are not appearing on my workspace
One of my Freight providers is showing no search history, why is this?
Is it possible to change the currency my rates are displayed?
How will I be notified about new changes, features and updates?
Why do you need to know about my vendors and port pairs?
What exchange rate do you use?
Is there a Booking workflow available via the Ship Angel platform?
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Pricing & Billing
What day will my card be charged?
Technical
What browser does Ship Angel support?
Do I have to download any software?
I can’t upload my rates
Once approved, is it possible to download a file and then upload this into our TMS system?
Where does Ship Angel get the data from, to provide accurate benchmarked rates?
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Admin
I forgot my password
I can't sign in
I can’t remember the email address on my account
I need to change the email address on my account
Support
How do I get in touch with you?
Do you offer phone support?
Are you available in all countries?
